Refund and cancellation policy

Last updated 13 November 2026.

This policy covers orders placed on Kissa Cinema (kissa.aarclabs.in), run by AarcLabs.

Cancelling an order

• Before you upload photos: cancel any time for a full refund.
• After you upload photos, while we are still building your draft: you can cancel for a 50% refund.
• After your draft is ready: the work is done, so orders cannot be cancelled. We will gladly fix problems with the story instead.

When we refund in full

• We cannot complete your order for any reason on our side.
• You were charged twice or charged the wrong amount.
• Your story does not work and we cannot fix it within 7 days of you telling us.

When we do not refund

• The order was stopped because the content broke our terms.
• You changed your mind after the draft was delivered.
• The hosting period of your plan has ended.

How to ask

Write to support@aarclabs.in with your order number, or message us on WhatsApp. We reply within 2 working days.

Timelines

Approved refunds are started within 2 working days and go back to your original payment method through Razorpay. Banks usually credit them within 5 to 7 working days.